Knowledge Base/Customer Support/General Support:

Submitting A Request to PerBlue Support

Perblue Customer Support
posted this on February 21, 2012 16:19

Before submitting a request to PerBlue Support we suggest that you search through the Knowledge Base.

The Knowledge Base contains several FAQ articles, as well as forum posts from PK Support Staff & other players on common issues which players can often times resolve themselves.  This may be a great way to locate an immediate answer to your issue.  Our Support Staff also posts announcements on the Home page about new issues that are affecting several players.


If you are not able to find the answer to your issue in the Knowledge Base and need further assistance with your account there are two ways that you can submit a request for help to support:

After submitting a request to support you will receive an auto-response email from us indicating that your request has been received and is awaiting review by our support staff.  If you do not receive this email shortly after submitting your request then it is likely that it did not go through successfully and you should attempt to submit it again.  


*** Please note that using the Submit A Request link above will generate a Zendesk user account for you using the email address you enter, however, it will not be a 'verified' account.  After you submit your request an email will be sent to you asking you to verify your Zendesk account - verifying your account will help ensure your request is put into our active queue and get your request handled sooner.  

If you already have a registered Zendesk account (whether verified or not) when using the Submit A Request link you will need to login to your Zendesk account before submitting your request, otherwise your request will not be put into our active queue and may be delayed in getting a response.  If you forget to login before submitting the request an email will be sent to you asking you to login to verify you are the owner of the Zendesk account related to the submitted request, after which your request will then be moved into our active queue.   We apologize for any inconvenience this may cause, as this is a limitation of Zendesk itself and not something that we can circumvent. ***


What information should I include in my request?

To get the fastest resolution to your issue please make sure to include all of the necessary information in your request that is outlined in the Good Ticket Guidelines.




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